IT Support Specialist USAID Defeat Project Jobs – University Research Co., LLC (URC)

Organisation: University Research Co., LLC (URC)
Project Name: USAID’s Defeat TB Project
Duty Station: Kampala, Uganda
University Research Co., LLC (URC) is a global company dedicated to improving the quality of health care, social services, and health education worldwide. With a non-profit affiliate, the Center for Human Services (CHS), URC manages projects in over 45 countries, including the United States.
About USAID Defeat TB project:
University Research Co., LLC (URC) is implementing the USAID’s Defeat TB project. Aligned with Objective #3 in USAID’s Country Development Cooperation Strategy and in support of the Government of Uganda’s TB Program, this five-year, USAID funded project’s goal is to increase TB case notification, case detection, and treatment outcomes through health system strengthening.  The Defeat TB project goal is to increase TB case notification, case detection, and treatment outcomes through health system strengthening with the aim of ending the TB epidemic in Uganda.
Job Summary: The IT Support Specialist is mainly responsible for providing technical support for staff at the office, in the field and for supported health units as needed. S/he is responsible for the maintenance of hardware and updating software and for ensuring back-up of data and proper usage maintenance of all IT equipment.
Key Duties and Responsibilities:  
  • Provide preventive maintenance on workstations, servers, printers and LAN components when needed
  • Provide diagnostics and problem resolution for laptops, desktop computers, printers and server systems.
  • User support training on file server access and use.
  • Install operating system upgrades, enhancements, fixes and patches as provided.
  • Install supported software packages supplied and required by URC.
  • Monitor existing equipment’s ability to meet the URC’s demand and recommend new system hardware as needed.
  • Create user accounts, shared network drives (data areas) and network printing as requested by the staff
  • Advise on the server disk space, utilization rate and caching ability and make recommendations
  • Serve as a consultant for the purchasing of software or hardware upgrades.
  • Ensure that system backups are functioning correctly.
  • Offer maintenance/repair of computers/laptops/printers etc. as may be necessary
  • Perform other related duties assigned by the supervisor

Qualifications, Skills and Experience:
  • The applicants for the USAID Defeat TB Project TB IT Support Specialist job opportunity must hold a Bachelor’s degree in Information Technology, or Computer Science, Microsoft certified course, Cisco certified, Programming.
  • At least five years of working experience in a similar capacity with a reputable organization with over 30 staff
  • Experience working for an NGO and/or in a development context is an added advantage
  • Detailed oriented and has ability to organize multiple and diverse tasks, but the flexibility to adjust to program needs
  • Strong skills in teamwork and Excellent analytical skills
  • Excellent Oral and written communication
  • High level of integrity, Honest and Trustworthy and Flexible
Please note: Only candidates who are eligible to work in Uganda for an indefinite period without a need for sponsorship will be considered for this position.
How to Apply:
All suitably qualified and interested candidates who wish to join the URC should upload their updated CVs / résumés and cover letters at the link below. Also, please complete your application form and attach a completed USAID Form 1420 Contractor Employee Biographical Data Sheet as well, download it here.
Deadline: 30th March 2018 by 5:00 pm

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